FREQUENTLY ASKED QUESTIONS
Get Quick Answers About Your Beauty Needs
Explore our most common questions across makeup, skincare, beauty devices, and hair products. Whether you’re curious about product ingredients, usage tips, or our return policy, we’ve got you covered for a confident and seamless shopping experience.
Are XueyanBeauty makeup products suitable for sensitive skin?
Yes, our products are formulated to be gentle, and many are dermatologically tested.
Do you offer cruelty-free makeup?
Absolutely. Most of our makeup is 100% cruelty-free and not tested on animals.
How do I choose the right foundation shade online?
Use our foundation shade guide or reach out with a photo in natural light for personalized help.
How long do your makeup products last once opened?
Most products last 12–24 months after opening; check the label for specific shelf life.
Can I return makeup if the shade doesn’t match?
Yes, we offer exchanges or returns on unused items. See our return policy for details.
Are there tutorials for using your makeup products?
Yes! We provide video tutorials and application tips on our blog and social media.
Do your products contain parabens or harmful chemicals?
Our formulas are free from parabens, sulfates, and other harsh ingredients.
Is it safe to use your eye makeup with contact lenses?
Yes, most of our eye makeup is safe for contact lens wearers.
Do you offer makeup bundles or kits?
Yes, we have curated sets for beginners and pros at special prices.
What’s the best way to remove your makeup?
Use a gentle makeup remover or cleansing balm to effectively remove all residue.
What skin types are your skincare products suitable for?
We offer formulas for dry, oily, combination, sensitive, and acne-prone skin.
Are your skincare products dermatologically tested?
Yes, all skincare products undergo safety and efficacy testing.
Can I use your skincare products while pregnant or breastfeeding?
Some are safe, but always check ingredients and consult your doctor first.
Do you offer vegan skincare options?
Yes, we have a wide range of vegan and cruelty-free products.
How should I build a skincare routine using your products?
Start with cleanser, toner, serum, moisturizer, and sunscreen. We offer routine guides.
How long does it take to see results?
Some results appear in days; others, like anti-aging benefits, may take 4–8 weeks.
Can I layer your serums and actives?
Yes, but check compatibility; we provide a layering guide with each product.
Do your products help with acne or dark spots?
Yes, we have targeted treatments for blemishes, pigmentation, and more.
Are your products fragrance-free?
Many are fragrance-free; check the product details for specific information.
How should I store my skincare products?
Store in a cool, dry place away from direct sunlight to preserve effectiveness.
Are your beauty devices safe for home use?
Yes, all devices are designed for safe and easy use at home.
Do I need to apply any products before using a beauty device?
Some require a conductive gel or serum—check the product manual for details.
How often should I use the device?
Usage depends on the device type—usually 2–3 times per week for best results.
Can I use beauty devices on sensitive skin?
Most are safe for sensitive skin with proper settings and precautions.
How do I clean and store the device?
Wipe with a dry or slightly damp cloth and store in a dry place.
Are results from beauty devices permanent?
Results vary by device; consistent use is key to maintaining effects.
Do your beauty tools require charging or batteries?
Some are rechargeable, others battery-operated. Check the specs on the product page.
Can I travel with these devices?
Yes, most are compact and TSA-compliant for travel.
What if my device stops working?
We offer a warranty and support. Contact us for troubleshooting or replacements.
Do beauty devices work on all skin tones?
Most do, but check product descriptions to ensure suitability for your skin tone.
Are your hair products suitable for all hair types?
Yes, we have options for straight, curly, coily, wavy, and color-treated hair.
Do your shampoos and conditioners contain sulfates?
We offer both sulfate-free and sulfate-formulated products—check each listing.
Are your hair treatments safe for dyed or bleached hair?
Yes, many are specifically formulated to protect and repair color-treated hair.
Can I use your oils and serums daily?
Yes, apply as needed depending on your hair type and condition.
How do I prevent hair loss using your products?
We offer strengthening formulas with biotin, caffeine, and plant-based extracts.
Do you have heat protectants for styling?
Yes, we have sprays and serums that guard against heat damage up to 450°F.
Are your hair products tested on animals?
No, we are committed to cruelty-free beauty.
Do your products help with dandruff or dry scalp?
Yes, our scalp-care range targets flakes, dryness, and itchiness.
How long does it take to see results from treatments?
Visible improvement usually appears within 2–4 weeks of consistent use.
Can I return a hair product if it doesn’t work for me?
Yes, we accept returns within 14 days for lightly used products. Check our policy.